I know some have already seen this on my sister's blog but I had to post it too. I know my husband is embarrassed because he does not enjoy all the attention but I am very proud of him. Jay was named employee of the month at work. He was picked from all the staff from the Northwest Hospital Urgent Cares. It just makes me so proud and happy for him because it shows that his coworkers think highly of him as a person and an employee. Jay very much doesn't see it in himself but he really is a great guy. He is a great worker and is just a nice guy to everyone he interacts with. He gets along so well and easy with people and he does a pretty good job at steering clear or trying to stay out of drama. I can see why everyone likes him so much because I of course love him to pieces. I am just so thankful for these moments of recognition for him. It just means something different coming from people other than family. I love you Jay! Sorry if I have embarrassed you more but I really am so happy for you. You deserve it! I love you more than anything!
Overall comments: Jay is often the first contact a customer has with La Paloma Urgent Care. I can think of on one more representable of NMC pillar of values. He is an asset to our organization in every way!
Jay was presented a plaque, $50.00 gift certificate, and 2 passes for a movie of his choice. There will be a perpetual plaque placed at each Urgent Care with his name and picture to be displayed.
Thanks!
All,
Please join us in congratulating Jay McKinlay, Patient Access Representative for Urgent Care Network Employee of the Month.
Jay was selected from among his peers in the following categories:
Humanity: His calm yet friendly demeanor puts people at ease. He consistently provides both patients and their families with comfort measures and assistance as though he were caring for his own family.
Safety: He ensures everyone s safety with his quick and thorough assessment of his surroundings. Patients are assisted and provided with masks, tissues and wheel chairs. He is always aware of the condition of the lobby and keeps it clean and free of hazards.
Teamwork and Excellence: He demonstrates both teamwork and excellence in all he does. This communication to team members and willingness to do whatever it takes to provide our patients with the best care is evidenced by the many favorable comments offered by them. They frequently compliment Jay s friendliness and willingness to assist them in anything they need to make their stay at La Paloma more pleasant and efficient. Each and every patient appreciates his direct and honest answers to their questions and the consideration given to their family.
Integrity and Service: Jay receives may calls at La Paloma and his phone skills are impeccable. He always listens to the customer and provides assistance and direction to their needs. He takes the time needed and never ends the conversation without making every effort to satisfy the caller. If further assistance is necessary, Jay will always put the caller in contact with the appropriate person who can immediately deal with their particular issue. AIDET is always Jay's primary concern.
Humanity: His calm yet friendly demeanor puts people at ease. He consistently provides both patients and their families with comfort measures and assistance as though he were caring for his own family.
Safety: He ensures everyone s safety with his quick and thorough assessment of his surroundings. Patients are assisted and provided with masks, tissues and wheel chairs. He is always aware of the condition of the lobby and keeps it clean and free of hazards.
Teamwork and Excellence: He demonstrates both teamwork and excellence in all he does. This communication to team members and willingness to do whatever it takes to provide our patients with the best care is evidenced by the many favorable comments offered by them. They frequently compliment Jay s friendliness and willingness to assist them in anything they need to make their stay at La Paloma more pleasant and efficient. Each and every patient appreciates his direct and honest answers to their questions and the consideration given to their family.
Integrity and Service: Jay receives may calls at La Paloma and his phone skills are impeccable. He always listens to the customer and provides assistance and direction to their needs. He takes the time needed and never ends the conversation without making every effort to satisfy the caller. If further assistance is necessary, Jay will always put the caller in contact with the appropriate person who can immediately deal with their particular issue. AIDET is always Jay's primary concern.
Overall comments: Jay is often the first contact a customer has with La Paloma Urgent Care. I can think of on one more representable of NMC pillar of values. He is an asset to our organization in every way!
Jay was presented a plaque, $50.00 gift certificate, and 2 passes for a movie of his choice. There will be a perpetual plaque placed at each Urgent Care with his name and picture to be displayed.
Thanks!
Urgent Care Network Management
3 comments:
So very Jay! We think this is awesome!
good job!!
Woo Hoo!!! Congrats!!!
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